PhD Defense: Hybrid Intelligence Systems - Designing Interactions for Continuous Mutual Augmentation of Humans and AI

22 November 2022

Abstract: Technologies enabled by artificial intelligence (AI) are increasingly deployed by organizations to substitute human workforce. However, AI is easily reaching its limits when facing complex tasks. To compensate for the limitations, Hybrid intelligence systems (HISs) enable human-AI collaboration based on mutual augmentation. This dissertation develops design knowledge for human-centered HISs that facilitate hybrid learning and enhanced task performance in the context of online customer service.

Date and Time: 22 Nov 2022, 09:30 CET

Location: University of Hamburg, Informatikum Campus, Room C-221
Online: please contact the study office for zoom meeting access data